Shipping policy

This Shipping Policy explains how RTMO FOOTBALL processes and delivers orders placed through our online store.

1. Order processing

We aim to prepare and dispatch orders as quickly as possible.

Orders are generally processed within 1–2 business days after your order has been confirmed. Orders placed during weekends or public holidays will be processed on the next business day.

During busy periods, product launches or promotions, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation by email with tracking information where available.

2. Shipping within the Netherlands

We ship throughout the Netherlands.

Available shipping methods, costs and estimated delivery times are displayed at checkout based on your order and delivery address.

Delivery times shown during checkout are estimates and may vary depending on the carrier.

3. International shipping

We may also ship to selected countries outside the Netherlands.

Available destinations and shipping options will be shown during checkout. If your country is not available as a shipping destination, we are currently unable to deliver there.

International delivery times may vary depending on the destination, local carrier and customs processing.

4. Shipping costs

Shipping costs are calculated and displayed during checkout before payment.

From time to time, we may offer free shipping as part of a promotion or for orders above a certain value. Any applicable conditions will be clearly communicated on our website.

5. Tracking your order

Where tracking is available, you will receive a tracking link after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

6. Delivery times

We do our best to ensure your order arrives within the estimated delivery window, but delivery dates cannot always be guaranteed.

Delays may occur due to circumstances outside our reasonable control, such as carrier delays, severe weather, customs processing or unusually busy periods.

If your order is significantly delayed, please contact us so we can help investigate.

7. Incorrect or incomplete addresses

Please check your shipping information carefully before completing your order.

If you notice an incorrect address after placing your order, contact us as soon as possible. We will try to update it before dispatch, but we cannot guarantee changes once an order has been processed.

If an order is returned to us because an incorrect or incomplete delivery address was provided, additional shipping costs may apply before the order can be sent again.

8. Lost or damaged packages

If your tracking information shows an unusual delay, your parcel appears to be lost, or your order arrives damaged, please contact us at info@rtmofootball.com.

For damaged deliveries, please include your order number and clear photographs of the packaging and affected products.

We will assess the situation and, where appropriate, work with the shipping carrier to find a solution.

Your statutory consumer rights remain unaffected.

9. Customs, duties and taxes

For orders delivered outside the European Union, additional import duties, taxes or customs charges may apply.

Unless otherwise stated during checkout, these charges are not included in the product or shipping price and may be collected by local authorities or the delivery carrier.

The customer is responsible for applicable import charges where permitted by law.

10. Contact

If you have any questions about shipping or the delivery of your order, please contact:

RTMO FOOTBALL
Email: info@rtmofootball.com.

Please include your order number when contacting us about an existing order.

Last updated: September 2026